Shipping & Processing policy

All Mo Dynasty Signature Units are handcrafted, styled, and professionally packaged before shipping.

Processing Time :

Orders are processed and fulfilled within 5–7 business days depending on customization.

Shipping Time:

Once shipped, orders arrive within 2–5 business days via USPS.

Total Delivery Time:

Estimated 8–10 business days.

This timeframe includes:

Receiving hair from our partnered vendor

Full quality inspection

Customization (styling, lace prep, tinting, plucking)

Luxury packaging assembly

Final quality approval before shipmentProcessing time does not include weekends or holidays.

Luxury takes time and your order is handled with care from start to finish.

HOW YOUR ORDER SHIPS — OUR 2-STEP LUXURY PROCESS

Vendor → Mo Dynasty Hair Studio

Every order is delivered to Mo Dynasty first

not the customer , so we can:

Inspect your unit

Verify texture & length

Customize & style

Repackage in luxury branding

Approve quality

We do not ship factory direct. Every unit is personally handled and approved before you receive it.

Mo Dynasty Hair → Customer

Once your unit is perfected, it ships via USPS Priority Mail.

You will receive a tracking number automatically by email.

TRACKING YOUR ORDER

You will receive:

Order confirmation email

Processing update

Shipping email with USPS tracking

Delivery confirmation

Track your order anytime at: www.usps.com/tracking

WRONG ADDRESS / LOST OR STOLEN PACKAGES

Mo Dynasty Hair takes customer experience seriously and will assist you through any delivery issues. If the wrong address was entered at checkout.We can correct the address before the order ships.

Email us immediately at (your email) with:

Your full name

Order number

Correct address

Once a package has shipped, we cannot intercept or reroute it BUT we will assist you with:

USPS Address Correction Inquiry

USPS Package Intercept (if eligible)

Tracking support until resolved

If your package is marked “Delivered” but you did not receive it:

This is considered an mis-delivered or lost package.
Mo Dynasty Hair is not responsible for packages after USPS marks them as delivered  however, we will help you initiate a recovery .We will assist with:

USPS Missing Mail Search

USPS Lost Package Claim

Carrier Delivery Investigation

 

GPS scan request at your local post office

 Needed documentation for your case

Most packages are recovered within 24–72 hours after a USPS investigation starts.

To prevent delivery issues:

Use a safe, secure mailing address

Include apartment or unit numbers

Add Signature Confirmation

Track your package once shipped
If USPS cannot recover your packageWe offer the following options:

 Discounted reorder

Store credit (case-by-case)

Assistance with USPS reimbursement claim

Refunds are not issued for packages marked “Delivered.” 

INTERNATIONAL SHIPPING

Available upon request Delivery times vary by country.

Processing time + shipping time = total delivery time

Holiday seasons and restocks may require the full 5–9 days

Due to sanitation and customization, all sales are final